Account Manager for Agency

We are looking for a full-time Client Account Manager who is a critical point of contact between clients in our Agency.

If you're quick on your feet, detail-oriented and prone to critical thinking and enjoy a fast-paced work culture, we want you on our team.

This role will work closely with our CEO & COO as well as manage client relations and ongoing contacts. The candidate should be comfortable working remotely and having meetings and client communication across different USA time zones (typically 6am-6pm EST)

What You Will Be Doing:
- Check-in with client daily through multiple channels of communication (chat, email, help desk ticket, etc..)
- Check-in with clients on certain milestones
- Be available for weekly Zoom Meetings
- Deal with issues related to client & Agency usage of the platform, including dispute resolution
- Manage client accounts including and not limited to invoicing, payment, and communication
- First point of contact for all ongoing contracts

We Hope You Have:
- Strong communication skills, using different types of communication (voice, video, email, chat) on a daily basis
- Fluent in English communication (Speaking & Writing)
- Good analytical and problem-solving skills
- The ability to multi-task, prioritize, and manage time effectively

You must have previous experience in a similar role.