Customer Service Representative

Job Responsibilities

Provide assistance in processing customers' orders

Provide answers to inquiries involving the company's product or services to enhance the level of customer satisfaction

Communicate with the customers to respond, follow-up and resolve issues

Deal with customer feedback and determine action on the customer's request

Qualifications

Must have at least 6 months call center sales experience. (Customer service/sales account experience is an advantage)

Proficient in conversational English

Able to convey information effectively with a neutral accent

Must be self-motivated, and success-oriented

Must be sharp, aggressive, and has the can-do attitude to meet

Computer-literate with at least 35wpm typing skills

Willing to work night shifts

Open to working full time, excess hours, holidays