Virtual Assistant for E-Commerce Underwater Drone Retailer

Job Description:
Virtual Assistant for E-Commerce Underwater Drone Retailer Upgrade to see actual info

Hours Required: 20 hours per week /Part Time


Researching

• Contacting potential partners via email
• Keep up to date with all of our approved manufactures including reviewing their website for new releases
• research forums and bloggers within our industry
• research organizations within our sector

Process Orders
• compiling the orders,
• order entry,
• updating orders with order tracking,
• setting up shipments,
• sending your customers’ invoices to your shipping companies etc.
Customer Service:
• quickly respond to customer queries via different channels (email, phone, live chat, social media),
• handle dissatisfied customers’ complaints when their orders are lost or when they get wrong products and the like,
• pacify irate customers,
• handle aggressive and other types of truly difficult customers,
• spot the opportunities for upselling and cross-selling and realize them gracefully,
• engage with prospective and existing customers on social media,
• respond to your customers’ positive and negative reviews and comments with tact,
• follow up with them and take it a step further to retain customers and many other similar tasks.