Experienced Customer Service Representatives

Hi there,

We are looking to hire full-time customer support representatives to join our fast-growing E-Commerce company for the months covering the fourth quarter of 2020.

We are looking for reliable, hard-working customer support reps who have a genuine love for helping people, and who have a lot of experience in similar roles. You must have brilliant English skills (reading and writing) and should be able to understand a customer's problem, and subsequently help them to solve this is the easiest, most efficient manner possible.

You should be familiar with dealing with general inquiries, order status inquiries (e.g. looking up tracking numbers), dealing with complaints and angry customers, as well as cancellation/refund requests.

We use Shopify and Gorgias extensively in our customer support team, so it is vital that you have previous experience using these two tools. Or if not, something very similar.

You will be trained on the role fully and effectively by our customer support manager as well as a team leader and will always have helpful references to check on how to deal with certain complex inquiries that we often receive from our customers. You will use Slack to communicate with other team members on a daily basis.

Please reply to this posting describing your previous related experience, and please outline any specific experience you have using Shopify, Gorgias, and Trello.

Required Experience:
• Experience in a customer support role
• Experience using Gorgias
• Experience using Trello
• Experience using Shopify

Additional Beneficial Experience:
• Experience using Google Drive
• Experience using Google Sheets
• Experience using Slack

Technical Requirements:
5 MBPS main internet connection
A backup internet connection of 3 MBPS (in case your main one loses power or some other issue)
4GB RAM and i3 processor

Estimated working hours: 30- 40 hours per week

Payment Terms:
You will be paid $3/hour
Paid weekly every Monday, via TransferWise or PayPal
You will track your hours using HubStaff