Website Support Superstar

We're looking for an enthusiastic web designer who can provide support for our existing clients as well as build new websites using WordPress and Thrive Themes / Architect. We need someone who is familiar with Drupal as many of our clients are still using Drupal websites.
Activities involved include managing client requests through ticketing system, website edits, monthly updating of plug-ins and modules as per SOP, building new websites.

Basic Workflows
Support Tickets
1. Clients will log email support tickets through our WHMCS portal.
2. You read the ticket, perform the required website changes and log your time in Toggl.
3. Email the client through the ticketing system when done.

Monthly Website Support
1. Following a Standard Operating Procedure
2. Running security and performance scans on websites
3. Updating website core, plugin-ins / modules
4. Checking for errors
5. Preparing website reports

New Website Builds
1. Cloning WordPress Blueprint
2. Adding additional plugins
3. Creating site structure
4. Creating web forms
5. Customising design and some template editing
6. Adding website content
7. On-page SEO
8. QA testing

Ideally you have excellent written English, are methodical and good at following procedures, have a friendly and helpful personality, are motivated to improve each customers website and want to continue improving your own skills.

Required Skills: HTML, CSS, WordPress, Drupal, Web Design
Desired Skills: On-page SEO, Copywriting, AdWords, Google Analytics