Virtual Receptionist & appointment booker

This is a position for an individual with an excellent grasp of English, both written and verbal.
The hours to be worked are 8.30am - 12pm & 12.30pm to 5.00pm Monday to Friday UK time.
You will be required to answer telephone calls, discuss patients needs and use a computerised booking system to create appointments for them.
The position requires knowledge of different issues and the relevant appointment types required - (this information will be provided). There will also be some sales & up-selling involved.
You will also be required to monitor incoming emails and respond as appropriate (training will be given).
This position also involves answering any queries/messages on Facebook and via ---------- , our website chat.