Customer Support - eCommerce

Top Reasons to Work with Us:

Since 2010, the Emazing Group has been the comprehensive e-commerce solution for passion-driven consumer lifestyle brands. With unique and innovative brands such as EmazingLights, iHeartRaves and INTO THE AM, The Emazing Group has successfully created and scaled market-leading companies, empowering a lifestyle of self-expression one individual at a time.

Get an inside look into our office and culture at Upgrade to see actual info/careers

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-We were featured as one of the best companies ever on Shark Tank (March 2015 - Deal with Mark Cuban & Daymond John)
-Top Work Place 2017 in Orange County, CA
-Entrepreneur 360 - Ranked #128 best small business in 2017
-Join the #189 fastest growing private company according to Inc. Magazine 5000
-Featured on Rolling Stone, Yahoo Finance, Inc. Magazine, Business Insider, CNBC, MTV, ABC's Shark Tank, LA Weekly, MSN, and more.
-Enjoy the autonomy/flexibility to be creative in a highly driven environment.
-Join a tight-knit team with opportunities for growth
-Great culture. Our headquarters is an environment where everyone is driven to make the company and themselves successful. We love our EDM and we love the energy around here!
-7 Core Values that shape our company culture: Upgrade to see actual info

Primary Responsibilities of the Customer Support Representative:
-Reply to customer emails
-Operate Live Chat
-Solve problems and create magical moments every day!

Requirements:
-Passion for EDM, Rave fashion, the Rave community, and Gaming
-1-2 years of e-Commerce customer service experience
-Ability to work well in a team environment
-Excellent communication skills, both written and verbal
-Excellent organizational skills
-A keen eye for the details
-Good computer skills
-High sense of urgency/initiative
-Type at least 60 WPM
-Have a positive attitude every day
-Problem-solving skills

Salary and Benefits
-DOE
-Monthly Bonus Structure
-Deep Discounts on all products

Please click on the link below to answer some questions so we can get to know you better.
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The Emazing Group is committed to providing equal employment opportunity to all applicants and employees as a way of doing business and in accordance with all applicable equal opportunity Upgrade to see actual info is the policy of The Emazing Group to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local Upgrade to see actual info addition, Emazing Group will provide reasonable accommodations for qualified individuals with disabilities.