9:00PM-6:00AM Manila Time PHT SEEKING CUSTOMER SERVICE VIRTUAL ASSISTANT: Customer Support (Phone, Email, Live Chat)

Working Hours: 9:00PM-6:00AM Manila Time (night shift with 1-hour break)

[REQUIRED]
- Excellent English skills (verbal and written)
- Quiet office working environment (preferred room with soundproof)
- High-speed internet with video conference ability
- Intel i3 processor or equivalent (minimum)
- 6-8GB of RAM
- At least 5 mbps download speed
- At least 3 mbps for upload speed
- Backup internet
- Customer service experience
- Sales experience


[PREFERRED]
- Managerial experience
- English tutoring experience
- Training and mentoring experience

We are looking for a full-time (40 hours/week) employee to assist us in providing great customer service and sales to our customers mainly through email, phone, and live chat support. The primary tasks of the individual will be to help answer prospective customers' questions as well as handle requests for existing customers through channels such as phone, email, live chat, social media, and other platforms. The ideal candidate should have experience in customer support and sales with USA customers as well as the ability to handle marketing and eCommerce order processing-related tasks. Must be fluent in English (speaking and writing). Will be working with customer support software. Experience with eCommerce, support ticketing systems, email marketing, social media is a plus.


[BENEFITS]
- Paid Time Off (PTO) and Vacation Time for all full-time employees
- Medical benefits
- Formal training program
- High growth trajectory with 1-1 meetings/reviews with your manager
- Promotion opportunities


[IMPORTANT] TO APPLY, YOU MUST SUBMIT THE FOLLOWING:

1. Writing sample on the following topic:
Our product has a 12-month money back guarantee. If the customer missed the 12-month money back guarantee return window by 2 days, how would you respond to the customer to handle this? (Please type your response as if you are talking to the customer directly)
2. Resume
3. Voice recording sample (at least 30 seconds long but not longer than 2 minutes) - brief introduction of your experience/background.
4. Screenshot of your internet speed from http://www.speedtest.net/ or similar website.
5. Screenshot of your workspace at home
6. Screenshot of your computer specs (to show what kind of processor and how many GBs of RAM you have)