Customer Service Consultant

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TYPE OF WORK

Full Time

SALARY

15,000 - 30,000

HOURS PER WEEK

TBD

DATE POSTED

Oct 06, 2019

JOB OVERVIEW

We are a mens jewelry online business looking for a customer service consultant who has perfect English, understands the importance of the language of a company and following through with it.

Previous e-mail Customer Service Experience Essential.
Be able to understand the problems and search for solutions.

Previous experience working on the following Sales Platforms is preferred but not essential:
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Previous experience working with the following marketing, program and application systems is preferred but not essential:
• Buffer
• Monday
• Trunk inventory
• gmail
• starshipit
• goshippo
• instagram
• mailchimp
• klaviyo
• Adobe photoshop
• Adobe Illustrator


The role and your responsibilities will be…

- Managing multiple email accounts: answering emails regarding products and order processing and shipping. This is done in a timely manner, anything that doesn’t to your manager
- Looking up details on orders and looking for answers through the shipping
services and application systems to give accurate responses.
- Responding to general enquiry emails
- Responding to FAQ enquiry emails
- Entering orders from multiple selling platforms into Monday for processing
- Data entry
- Online research for photoshoots and instagram inspiration
- Some social media scheduling
- Possible EDM creation and development and scheduling


If this sounds like you, please send an email with CV and cover letter to Ash at Upgrade to see actual info title of the e-mail should be CUSTOMER SERVICE GURU. Failure to complete this correctly will automatically render your application disapproved.

ABOUT THE EMPLOYER

Contact Person: Ash

Member since: October 2, 2019

Total Job Posts: 0

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