Customer Service Manager

Position Contract: style='mso-spacerun:yes'> Customer Service Manager

DUTIES:

• style='font-size:11.0pt'>Process subscription cancellations


• style='font-size:11.0pt'>Refund customers after approval by Manager


• Process
  faxed orders


• style='font-size:11.0pt'>Import database lists into database


• style='font-size:11.0pt'>Run de-duplicate Weekly


• style='font-size:11.0pt'>Handle general customer questions/issues



• style='font-size:11.0pt'>Setup GoToWebinars with correct theme, date,
  time, headline, description


• style='font-size:11.0pt'>Send Broadcast Emails as requested


• style='font-size:11.0pt'>Create email templates within database using Word
  doc as guide


• style='font-size:11.0pt'>Create follow up sequences within database


• style='font-size:11.0pt'>Create optin webforms and post to site


• style='font-size:11.0pt'>Create order forms and link from site



• style='font-size:11.0pt'>Post articles/videos to WordPress Blog and
  protect them appropriately


• style='font-size:11.0pt'>Post comments/posts to various social networking
  sites

style='font-size:11.0pt'>REQUIREMENTS:

• Experience – must demonstrate experience in emailing, Microsoft
  Word, Excel, blogging, WordPress experience


• Personal Computer – must have a very reliable computer with
  up-to-date anti-virus, anti-spyware, etc. Larger screen is recommended but
  not required. All passwords must be stored using our secure password
  solution which you will have access to from within your internet browser.



• Use BaseCamp to mark done assignments for larger projects


• Track all time and progress