VA maintenance manager

Must have the following:
Fluent spoken and written English
Excellent written and oral communication skills
Fantastic telephone manner
Excel, Word, Google docs and Google sheets experience
Dedicated working hours GMT 10am - 6pm 40 hours per week
Fast reliable internet connection
Web cam
Mic and headphones for inbound calls
Excellent organisational and prioritisation skills
A professional, positive and enthusiastic approach
Good attention to detail

Good to have the following:
Some Flexible working hours
Accounting experience
Xero
UK Real Estate experience

The VA will have the following responsibilities
Receiving inbound calls & emails
Answer telephone calls from tenants, landlords and contractors
Take detailed messages for colleagues
Log maintenance requests

Admin work
Confirm new maintenance requests, getting more details from tenants
Chase contractors for updates
Inform tenants of when contractors will visit

Weekly checks
Call contractors for keys
Check all emails have been filed