Airbnb Serviced Apartments Operations & Tokeet Manager

NIRU is a London-based short-term and vacation rental management company. An exciting and challenging opportunity has become available for a dynamic forward-thinking individual who possesses a combination of first class serviced apartment/hotel experience and a genuine passion for hospitality at its finest to look after our portfolio of 10 or so Serviced Apartments in London.

This is a role which will involve taking the reins on all the day to day operations and in addition, you will enjoy being an Ambassador for our properties bringing and sharing creative and innovative ideas that will further enhance and grow the business.

Successful Applicant must have extensive experience with Channel Manager ---------- .

JOB DESCRIPTION:
This role offers flexibility in your work schedule as the Suites will be unmanned, thus your job will be remote management. However you must ensure you are available to be on site when needed.

A proven record with the Service Industry / or Serviced Apartment industry would be advantageous. We are looking for a well organised and highly efficient individual who is able to go the extra mile.

Successful candidate must be able to communicate fluently via WHATSAPP - this is a vital requirement.

Responsibilities (including but not limited to):

? Ensure the highest levels of hospitality are maintained across the portfolio.
? Be highly responsive to guest and maintenance issues and resolve issues quickly.
? Engage with guests before, during and after their stay.
? Ensure compliance for all laws to include health and safety and other statutory regulations.
? Arrange housekeeping and linen.
? Conduct and arrange regular maintenance, inventory and housekeeping inspections.
? Liaise with maintenance personnel and ensure work is done effectively.
? Plan and budget for future repairs and improvements.
? Working alongside our portfolio property manager to provide mutual cover for each other’s role.
? Aim to achieve and maintain targeted ratings across each property.
? Help grow the business revenue through guest engagement and promoting repeat and onward booking.
? To engage and network within the Serviced Apartment industry to gain knowledge, experience and insights into the industry direction and potential.

ADMINISTRATION & GENERAL: (20% OF YOUR TIME)
? Assume responsibility for own environment
? Work intelligently and ensure that the Founders are aware of problems or issues which negatively affect productivity
? Work on ad-hoc requests from Founders as required
? Build excellent relations with team through positive communications
? Ensure knowledge is shared within the team to enable them to work smarter and more efficiently


DURATION: PERMANENT AND FULL TIME ROLE

IMPORTANT INFORMATION:
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