Customer Service Representative

FILL OUT THIS FORM TO APPLY: ----------

-Respond to customer web inquires regarding online orders.
-Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction, and retention.
-Assist customers with product selection, answer basic questions and suggests various product options that are available.
-Document customer issues and inputs in the ticketing system.
-Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
-Work directly with customers to resolve order-related issues
-Assist with warehouse fulfillment center to ensure a smooth order process
-Create and maintain customer loyalty by providing unforgettable service
-Process product orders and answer questions regarding availability and pricing
-Assist customers with comprehensive technical support of their product
-Provide recommendations on product purchases
-Work with team to achieve department goals
-Perform other duties as assigned by supervisor