Email/Chat Support Representative

Primary responsibility will be to provide support over live chat system to players about their website, games, email functions, or other support needs.
Troubleshoot issues and provide timely resolution directly to the player- lay down product insights, problem solving and making recommendations based on business needs.

Qualifications:

Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1 year of working experience in the related field is required for this position.
Typing speed of at least 30 words per minute or above
With excellent English communication skills
Strong desire to learn Internet and website technologies and communicate with players/customers.
Ability to deliver stellar customer service while troubleshooting and consulting with live chat customers
Ability to diagnose and solve problems with varying complexity, using multiple tools and systems
Ability to interact and communicate effectively cross-functionally and with various levels of the organization
Strong ability to build rapport
Knowledge of internet, social media, technical is a plus
Willing to work on shifting schedules including night shift, weekends and holidays
Online game support experience is an Advantage.
Full-Time position(s) available.
Those with experience playing Granado Espada will be prioritized.
Walk in candidates are welcome to apply from 9:00AM-11AM AT 25TH FLOOR UNIT ---------- ----------