Tier 1 Customer Support Team Member - Davao

Our company has 1 open position for a Tier 1 customer support team member.

We do exciting work where we support thousands of entrepreneurs across the globe with our CRM marketing systems.

Our Core Values Are:
Kaizen - Always improving our process, learning, being open minded, intentionally growing...
Deliver WOW! - How our clients and team members feel when we interact and deliver.
Clear Candid Communication - Our process of clarity with clients, vendors, and team members
Be Humble & Generous - Always helpful without ego, willing to train and support others
Take Ownership - Leaders are owners, bringing intentional innovation to the table and taking pride in doing great work

Responsibilities include:
- Runs live Chat USA Hours 11am CST-7pm CST
- Email Ticket Support
- Phone Support
- Troubleshooting capture pages and system modules
- Documenting(written and video capture) of real system challenges and reporting to our programming staff
- Loading auto responder content for clients into system
- Quality Control Testing of sites before they are made live for the client

Technical Skills Required:
- Excellent written and spoken english
- Clear understanding of HTML

Other Requirements
- Must own a computer
- Must work out of Davao office


Please send your Resume and Skype ID to setup an interview to anson@toolsrock.me with subject line "Tier 1 Support Rockstar"