Technical Sales Representative

Are you PASSIONATE about helping customers? Do you want to work with commercial, government, and industry clients to further your IT and CUSTOMER SERVICE SKILLS? Do you have a PASSION for technology?

ENJOY A FUN FILLED WORK ENVIRONMENT IN THIS UNIQUE COMPANY WITH A UNIQUE COMPANY CULTURE!

Competitive Pay, Morning Schedule, Free Meal and Great Benefits! All this and more here at Techno Global Team,Inc.

At Scorptec Computers, our customers love our level of service, professionalism, and expertise. We are currently looking for ENTHUSIASTIC people to join us in continuing to make this a reality for all our customers. We specialize providing the latest in technology products backed with our excellent after sales service. We have experienced exciting growth and are consistently looking for bright, energetic, and passionate people to grow with us

Ensuring high level and top of the class customer service of the company, we provide first level of customer support to facilitate a smooth, informed, accurate and prompt pre and post sales experience to our customers and clients.

Before applying for this position, please ensure that you have met the critical competencies outlined below in bold. At this time applications without the minimum critical competencies will not be considered.

Qualifications:

HARDWARE AND SOFTWARE IT PRODUCTS KNOWLEDGE IS A MUST
Fluent in English language, both written & verbal communication
Good phone and customer service manner and skills
Ability to build and retain relationship with customers
Have good computer skills and a good knowledge in Microsoft Office applications
A passion for technology and technically knowledgeable about IT hardware, components, and IT solutions
Zendesk experience is an advantage
Have worked in helpdesk environment
Excellent time management skills
Proven pre-sales and technical support performance in a business development ---------- egrity, honesty, flexibility, good energy levels and ability to work under pressure
Willing to work in team environment
Professionalism and Friendliness, having great interpersonal skills and phone etiquette.
Attention to detail
Excellent problem solving, analytical and researching skills
Good time management skills.
To be good at building relationships with prospective clients, and thinking outside the box to provide solutions for their needs.

Main Responsibilities:

- To handle the first contact customer support through
Web Live Chat
Zendesk
Phone enquiry

Email enquiry
Orders from Scorptec Web site
- To provide customer with up-to-date information, including but not limited to product, delivery, account/credit info, special sales/promotions, order, warranty and tech services.
Creation of solutions and managing end-to-end solution sales.
Being able to ascertain the customer needs and provide a high level of customer service including; recommending, selecting, and conceptualising solutions,
- To escalate the customer requirements to the Sales, Tech and Warranty teams when required.
- Provide administration support to the sales, warranty and tech teams, such as, finding the ETA from purchasing team, gathering info for quotation, etc.
- To assist in creating and updating documentation on sales process and standard
- To prepare documentations on workflow to standardise the entire sales process
- To prepare and maintain training manual ensure it is always up to date


We are located at ----------

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