Help Desk Technician - Tier 2

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This position provides the second level of support to end-users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains and implements all systems, applications, and networking configurations.


- 4 years computer, server and network troubleshooting experience
- must be resourceful and able to take initiative in a dynamic environment
- excellent English skills both written and oral
- knowledge in Microsoft desktop and operating system is a must as well as in computer and server hardware
- knowledge in SharePoint, Exchange and other serve applications is a plus
- professional customer service skills
- familiarity with network troubleshooting

This is an urgent post.

Please Send me a copy of the following

Updated CV
Grammar Test
Internet Speed

Good Luck