Sales Coach

Award winning Cloud Technology Consulting firm based in Sydney Australia is looking for a Sales Team Coach to help on the QA, manage and coach our busy sales team. We have been operating in Sydney, Australia for 10+ years and have a strong industry presence and are looking to work with someone with a strong understanding of current trends around cloud computing and small business. We also have a well-established Philippines-based team.

We are a technology-forward business and knowledge of cloud-based IT business systems (especially Google Apps for Work/G Suite) etc. is essential. We are seeking a full-time Sales Coach checking and managing tickets and customer communication.

You will be tasked to oversee the phone, chat and email sales delivery across varied technologies (file storage, cloudemail/communication systems and telephony). Your key responsibility will be the successful delivery of a high level of service for our sales team to our customers. Day-to-day - that means working with consultants managing 100's of tickets each week hitting our helpdesk and ensuring our sales processes are efficient and our team are delivering at a high level.

Key responsibilities will Be:
- coaching and training our sales team on their sales skills and monitoring performance and compliance of their tasks.
- Management of SLAs and response times for sale tickets
- Responding to lost sales and poor customer feedback ratings and improving processes as well as managing customer expectations
- Assisting final closing/gathering feedback from stale deals
- Training of sales staff excellence and skills analysis and improvement
- Sales Management and working on initiatives to deliver excellent consulting support to our customers
- Coaching of sales team on conversion and sales skills
- Running sales meetings and working through deal analysis with our sales team

Tools you'll be using daily are:
- Zendesk (ticketing software)
- VoIP telephony system
- Spreadsheets (we use Google Sheets/Google Apps)

Prior experience required for this role (you will be asked to substantiate this):
- 3+ years in IT/technical sales/sales management role (essential)
- Very strong customer service and interpersonal skills
- Strong operational/systems focus on efficiency and scale
- Strong team leadership skills. Strong coaching skills
- Strong ability to work autonomously and to be self-resourceful

It will be extremely advantageous for you to have an interest and experience in:
- Working in the cloud (i.e. working in the browser) and how that is changing business
- Small businesses (i.e. up 1-30 employees)
- Google Technology (Gmail, Google Docs, Google Drive etc.)

The current role will be full-time primarily during Australian business hours (however we allow flexible work) and we are looking to build a relationship with someone who can help our business succeed over a long term.

Applicants MUST be based in the Philippines.
Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered: ----------