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1. Deliver award winning customer service in a performance culture
2. Work with “A Players” in an established, fast growing company
3. Customer service (chat / phone / email )
4. Admin support (uploading products to Shopify etc)

If you are an “A player”, we know you will enjoy working with other A players who are also great at what they do.

WHO WE ARE:
Based in Sydney, Curvy is the leading Australian online store for curvy bras, underwear and swimwear. For the last 5 years we've experienced strong growth and received external recognition and awards for our commitment to supporting curvy women. Due to continued growth, we're again expanding our team by creating this new role.
More here: Upgrade to see actual info

WHAT WE NEED
- We are seeking a customer service and admin team member for live chat, email and phone support and admin.
- This position is considered an integral part of our existing customer service team.
- The successful applicant will be passionate about customer service, detail-focused and very reliable.
- You will be working from home, with a remote team who are in the Philippines, Melbourne, Adelaide and London.

WHAT YOU'LL BE DOING
Had you been with us last week you would have:
- Serviced 200+ live chat customers and delighted them in the process
- Replied to 35 customer service email tickets
- Uploaded 10 new bra styles to our Shopify ecommerce website
- Provided backup phone customer support when our AU team were unavailable including on weekends.
- Merchandised our website collection pages based on best sellers
- Assisted with monthly reporting
- Made our customers smile (a lot)
- Had a weekly Work In Progress meeting with the CEO over Skype.
- Regular intra-day communication over slack with our distributed team

WHAT WE'RE LOOKING FOR
-Time commitment:Upgrade to see actual infohours per week
-- Work hours Saturday to Wedneday, from 12pm to 9pm PH, time with an hour off for lunch.
-- 100% focused on our business - NO SIDE JOBS

-Experience:
-- Minimum of two years experience working in a related role
-- At least 6 months relevant background and experience in live chat and phone customer service
-- Experience with tools needed to work remotely
--- Google Docs/Sheets
--- Project management tools (Slack, Asana/Trello/Basecamp)

- Skills and Technical knowledge
-- At least a Bachelor's/College Degree in any field
-- Excellent written and spoken English communication skills are a must
-- Above average typing speed
-- Intermediate to Advanced Excel

- Home setup and personality traits
-- Fibre internet connection with backup option (internet café or generator etc)
-- Sound proof room to work in so there is not animal or children noise when on the phone
-- Detail-oriented, organised, multi-tasking, and can deliver results on time
-- Fast worker
-- 100% accuracy and attention to detail
-- Very quick and very comfortable operating computers
-- Self-Starters who get things done
-- Great communicator
-- Problem Solver and a Fast Learner
-- Reliable

To demonstrate your attention to detail and ability to follow instructions, at the very top of your application email (in the email body), answer this question: What is the capital of France?

WHAT YOU WILL GET FROM US
- Opportunity to work for a recognised leader in our industry
- Job stability and positive work environment
- Access to the latest software technology
- Above market salary, negotiable based on experience
-- Annual salary review (based on performance)
-- Paid on time, monthly, on the 17th of each month, direct into your PH bank account.
-- Salaried position, not hourly
-- Paid national public holidays ("Regular Holidays" per Official Philippines Gazette)
-- Paid annual leave days
-- 13th month pay
-- Paid sick leave days
- Afternoon Shift (PH time)
- Paid training
- We are willing to invest in your professional development with training to help strengthen your skills.

ABOUT OUR VALUES
We're values focused and we are reaching high. We believe "It's about her, always". If you're the best at what you do, and always trying to improve, you'll fit in really well at Curvy.

To Apply
Important: Read the entire application carefully and follow these instructions to apply correctly. Email your resume in PDF format to Upgrade to see actual info and include in your message body (not as an attachment) a cover letter explaining why you are a top 1% candidate for this role.