VA Patient Representative - Inbound/Outbound

Responsibilities:
* Take inbound phone calls from patients to schedule, provide patient info, or direct call to correct department
* Do outbound phone calls to schedule patients or to confirm appointment request.
* Do outbound to follow up on voicemails, missed calls, and broken appointments
* Respond to incoming requests for appointments via website and marketing sources
* Call patients to adjust schedule or request information
* Provide exceptional customer service
* Consistency follow policies and protocol to offer reliable service to our patients
* Auditing patient charts for administrative accuracy
* Sending emails and What’s App messages while auditing to provide detailed and timely feedback to administrative staff
* You will report directly to the Director of Operations and/or Director of Marketing

Where/How to send application?:
Send the following to: ----------
* CV/Resume
* Cover letter to contain the following:
> What makes you a great fit for the position
> Projects you’ve completed (present samples and specifics)
> Video of yourself (60 seconds or less): Self introduction and why you would be a great fit for the position
> Personality Profile (This is a tool to help us get to know you better.)
* Please go to this specific site: ----------
* Answer the questions and once complete take a screenshot of the results (the “pie chart”) and email it together with your application.

Important: This is a very important job role, so please read this job post carefully and follow the instructions to make sure that you will be a good fit for the position.

Qualifications:
* Individual who is flexible with daily duties and is willing to adapt to changes that may require them to focus on different priorities throughout the week.
* Willingness to cross train and fill in as needed when other associates are not able to complete the highest priority tasks.
* Personality and Approach to work
> Trustworthy
> Hardworking
> Very detail oriented
> Able to meet deadlines
> Problem solver
* Position is considered an integral part of our customer service, patient satisfaction, and auditing system, which ensures accuracy.

Requirements:
* Minimum of 2 years experience working remotely for a US company on US working schedule.
* Experience with tools needed to do the job
> Google Sheets/ Docs and Microsoft Word/ Excel
> Google Docs & Gmail
> Whatsapp Mobile Messaging application
> Remote Desktop Access Software

Skills and Technical Knowledge:
* Intermediate Proficiency in Microsoft Excel - should be able to manipulate pivot tables
* Ability to produce error free reports
* Ability to effectively communicate in English - written and verbal
* Ability to quickly learn new software systems

Technology We Use (Knowledge & Experience of the following is an advantage)
? Document & File Management: Google Docs
? Communications: What’s App, Google Hangouts (for video meetings) & Gmail
? Employee Time Tracking: ----------
? Patient Management Software: Open Dental
? Remote Desktop Access: LogMeIn