Experienced Customer Support Agent Needed

Basically, we are looking for someone who can handle our customer support efficiently with some basic instructions as well open to learn new things regarding our business.

This is not your regular customer support, where customers ask for shipment information, order update and so on.

They involve some technical requests which requires some level of knowledge ( Which we are going to teach you briefly using some case study videos on how we handle requests from previous customers )

This task involved: Responding to our FACEBOOK comments, Inbox and Help Desk ( Gorgias )

Also, we are looking at hiring someone for 6 hours daily shared between

2 hours max. ( 8 AM - 10 AM EST )

2 hours max. ( 4 PM - 6 PM EST )

2 Hours max. ( 9PM - 11 PM EST )


For the first week of work, I will personally monitor your tickets and see that you’re attending to them correctly or making good progress with them.

If you’re okay with the above terms, please respond to this email with your hourly rates and convince me you’re the right person for the job.

Regards,

Dickson E.