Customer Service Representative

POSITION: Customer Support Representative

DIRECT REPORT OF: Lead Customer Support Representative

EMPLOYMENT STATUS: Direct Hire

SCHEDULE: 40 hours per week. You will have at least two days off, and at least one of them on a weekend if desired. Night or day shift both possible but employee preference will be considered. You will need to be available during a portion of US business hours for not more than 2 days a week for training and team meetings.

ABOUT THE JOB
As a Customer Support Representative, you will respond to a high volume of inbound tickets from various clients using our proprietary software. The Customer Support Representative will manage tickets to efficiently support customers in accordance with defined and specific procedures. This individual must be able to communicate with the internal team effectively and in a professional manner. There is no telephone support in this role.

RESPONSIBILITIES

• Respond to high volume of inbound tickets, providing customers with defined and specific response using proprietary software.
• Respond to tickets in a timely and effective manner
• Accurately document records of problems and resolutions
• Other duties as assigned.

QUALIFICATIONS

Education: High school diploma or GED required

Experience:
• Minimum 1 year of customer service or call center experience required

Knowledge/Skills/Abilities:
• Good computer skills (including typing)
• Strong reading and writing (English)
• Moderate speaking (English)

Personal Attributes:
• Ability to learn new technologies quickly
• Time management skills
• Approachable and intelligent

Offer of employment is conditioned upon successfully passing a pre-employment background check.

You must include a link to your resume to be considered for the position.