Front Office Associate

Job Description

• Welcome guests upon their arrival and assign rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Process guest check-in and check-outs.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Respond to each Guest who approaches the Reception Desk
• Respond to clients’ complaints in a timely and professional manner
• Other duties as assigned

Key Requirements

• Must have a flexible work schedule
• Task-driven individual
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Computer literate
• Must possess a professional presentation
• Previous customer related experience