Salesforce Support

Primary Responsibilities:
• Develop customized solutions within the Salesforce platform to support
• Critical business functions and meet project objectives, internal stakeholder requirements and company goals
• Design, code, test and implement new Salesforce software applications
• Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to
ensure compatibility with evolving mission requirements
• Communicate with project manager, stakeholder and other developers to design cohesive project strategies and ensure
effective collaboration throughout all phases of development, testing and deployment
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and
stakeholder objectives, and innovate ways to meet mission goals successfully
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements
including specifications for user interfaces, customized applications and interactions with internal Salesforce instances
• Support Salesforce Admins of internal and customer-facing Salesforce environment, especially related to customized
applications, user permissions, security settings, custom objects and workflow
• Collaborate with internal departments to ensure Salesforce environment supports internal needs relating to functionality and
performance

Qualifications:
• Undergraduate degree, equivalent degree or work with preferred concentration in Technology Services, Computer Science,
Engineering or related discipline
• Minimum work experience: Three to five years of experience in Salesforce platform development and administration
• Proficient with Apex, VisualForce, Upgrade to see actual info IDE, Lightning, HTML/CSS
• Preferably Salesforce Certifications (ADM 201, Dev 401, ADM 301, CON 201)
• Experience developing customer-facing user interfaces
• Experience in salesforce support including incident management, user management, security management, Salesforce
configurations, workflows, assignment rules etc
• Knowledge on external system integration (SOAP/REST)
• Should have good analytical, leading and decision-making skills
• Should have good communication skills in both written and verbal
• Self-motivated and creative
• Willing to work during Netherlands working hours