Call center team Leader training lead generation.

Hi there!


We are looking for a Effective Call Center trainer Manager, with Materials For our Cleaning company B2B, B2C. Must have Experience. Also will Be making 300 calls per ---------- New York City, two Borough only witch is Manhattan, Bronx New York, For our Cleaning company.



Kindly take your time to read the job application thank you.



1. Introduce the team


2. Educate your new agents about our business


3. Explain the importance of schedule adherence


4. Bring top-performing agents to training


5. Explain their role in building customer relationships


6. Teach agents call handling best practices


7. Teach agents call center etiquette excellence


8. Educate them about their desired outcome


9. Show agents how to find answers to their questions


10. Train your agents individually


11. Make sure your training is hands-on and practical


---------- e videos in your curriculum


13. Provide call recordings that demonstrate a specific point


14. Constantly evaluate their progress


15. Training never stop


16. Open phone conversations while their are making calls


---------- ter to individual training needs


18. Start staff learning before they arrive


---------- e Free online Tools


---------- clude a shadow visit as part of the recruitment process.,.


21. Online training





Working Hours: Monday through Friday; 10am to 3pm pm, EST. part time, pay from PayPal or TransferWise You will get pay every week. holiday bonus & Commission on each of your sale & Company raise.




FOR INTERESTED APPLICANTS:

Kindly email ---------- ; cc with the subject line “Call center Team Leader training lead generation. – your(Name)” In your email, please include your most updated CV) your resume and tell us why you would be a perfect fit for the job in a audio record!!!





Topics Covered:
How to serve people
What callers want
What do you want

What people don’t like
Establish rapport
Connect to callers emotionally

Control your tone
Be emotionally skilled
Obtain information

Ask efficient questions
Minimize misunderstandings
Ask probing questions

How to provide information
How to present data
What not to do Telephone conversations
Common situations
Open phone conversations

Answer phones
Close a phone conversation
Put people on hold

How to transfer
Control your tone
Structure your sentences

Lack of body language
Rate of speech
Respond to angry customers

How to listen
Power of listening skills
What callers wan