Customer Service Agent

***Please note: fluent English language is an important requirement for this job***

Tyroola is an ecommerce platform for tyres in “Scale Up” stage. We disrupt the traditional industry with activities in Australia, New Zealand, Indonesia, and Europe. Tyroola is a leading online marketplace for tyres and automotive parts in “Scale Up” stage. We disrupt the $5 billion traditional automotive aftermarket industry where 95% of the sector still operating offline. We are active and growing our presence in several countries in the Asia-Pacific region and Europe. We consider ourselves a marketing & technology-led company which happens to be selling ---------- e join our team as a Customer Service Agent!

Your Responsibilities:

· Handling of customer requests via whatsapp, E-mail and Chat form, occasionally also phone

· Competent and friendly handling of Tyroola's customers

· Close cooperation and support with the Operations department

Your Qualifications:

· You are reliable, conscious and you work in a structured way

· You highly enjoy communicating with different types of customers and you are always smiling during conversations with customers

· You speak English fluently

· You are experienced in working with MS Office (especially Excel and Word)

Benefits

· Work in an international team, with offices in Sydney, Australia, Europe, and our new office in Jakarta

· Collaborate with and learn from a team of experienced professionals

· Flexible working hours and arrangements, work from home or remotely

· A motivated, hands-on, international team, flat hierarchies and short communication channels

· Ability to move fast, grow with the company, progress in role and responsibilities for the right candidate