Client Desk VA

Our company is expanding and we are looking for a talented, reliable customer support representative who will handle the customer service through phone, chat, emails and social ---------- is important for us to keep a friendly working environment where everyone feels valued and appreciated, so if you are a professional, independent and reliable person, we want to hear from you!

This would be an on-going project, starting at about 25 hours a week and has a great chance to go on fulltime (Long Term).
Job pay is to be discussed.


Your responsibilities:
Answer customer queries via email; must have experience using Zendesk
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
Communicate directly with management and provide reports
Seize opportunities to upsell products when they arise
Generate interest in the product;
Highlight the benefits of the product
Engage other members or own generated characters to drive conversation;
Ask relevant questions
Ultimately, you should be able to deliver high-quality work under minimum supervision.


Job requirements:
Excellent English skills
Excellent written and verbal communication skills
Strong customer service experience
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Has a background in Social Media moderation
Ability to work on a schedule, be flexible and meet deadlines
Detail-oriented,
Team player.
RELIABLE

Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection.
2. Must have a back-up connection and PC to avoid delays, late or absences because of PC crashing or Internet connection problems

If this sounds like you, please reply to this post with the subject line “Banana! I am the right Client Desk Support VA”

We will also ask you to add to your response the answers to the followings:
1. How long have you been working in a home-based set-up? What are the challenges you met and how did you overcome these things?
2. Why do you think we should hire you? Can we rely on you?
3. What are your experiences related to customer service and sales?
4. Are you open to other tasks?


Don’t forget to attach your CV/resume. Application without it won’t be considered.

Good luck and have a blessed day!

*Only shortlisted applicants will be notified.