Social Media Client Desk VA

Our company is expanding and we are looking for a talented, reliable customer support representative who will handle the customer service through Facebook. It is important for us to keep a friendly working environment where everyone feels valued and appreciated, so if you are a professional, independent and reliable person, we want to hear from you!

Social Media Client Desk VA are expected to:
- Answer comments and FB messages in a timely manner
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
- Communicate directly with management and provide reports
- Seize opportunities to upsell products when they arise
- Generate interest in the product;
- Highlight the benefits of the product
- Engage other members or own generated characters to drive conversation;
- Ask relevant questions
- Ultimately, you should be able to deliver high-quality work under minimum supervision.


You must have:
Deep background in Social Media moderation
Excellent English skills
Excellent written and verbal communication skills
Excellent time management skills
Solid organizational skills
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Ability to work on a schedule, be flexible and meet deadlines
Detail-oriented,
Team player.
RELIABLE


Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection.
2. Must have a back-up connection and PC to avoid delays, late or absences because of PC crashing or Internet connection problems

If you are the right person to join our team then you will have taken the time to read this post carefully. This is very important to us so in your reply subject line, please start with the word 'APPLE PIE' so we know you took the time to read everything.

We will also ask you to add to your response the answers to the followings:
1. How long have you been working in a home-based set-up? What are the challenges you met and how did you overcome these things?
2. Why do you think we should hire you? Can we rely on you?
3. What are your experiences related to customer service and sales?
4. Are you open to other tasks?


Don’t forget to attach your CV/resume. Application without it won’t be considered.

Good luck and have a blessed day!