Customer Service Support

Job Description
• Provide help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance. This will be done via phone, email or chat
• Outbound calling to sales leads, following calling scripts to establish rapport and book appointments
• Meet and exceed personal / team targets
• Manage queue of tickets to ensure proper follow up and resolution of issues
• Build sustainable relationships and engage customers by going the extra mile
• Support in the development of programs to train the customer on how to properly use the products
• Properly document issues and make sure service levels are consistently met
• Evaluate system problems and recommend enhancements
• This is not a home base work. Office is located in Makati City.

Qualifications
• Bachelor’s degree
• 2-3 years experience working in US Market
• Excellent communications skills both oral and written
• Exceptional organization and time management skills
• Experience with sales and sales calling with proven success at converting leads and booking appointments
• Experience with various CRM tools is a must
• Ability to handle high volume of inbound and outbound requests and prioritize issues to ensure timely, effective response
• Tech savvy
• Excellent customer service skills
• Team player


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