CHAT SUPPORT

Job Description:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new product and services
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements
• Good conversationalist on chat support channel.
• Sufficient knowledge in constructing messages and letters to clients.
• Able to analyze the need of the client inquiry.
• Computer Literate
• Provide assistance and support for queries and related issues
• Can at least with typing speed of 40~45 Wpm
• Candidate is willing to work in Quezon City and may work on graveyard shift (if necessary).