[Preferably Night Shift; Long-Term Position] Experienced Customer Service Representative and FBA VA

Who Are We?

We are Apace EZ Solutions, a company that operates in six marketplaces (Amazon) and have been in business for over four years. We source, design, and develop our own physical products which are sold under own brands in several ---------- 2018, we grossed over $2.5 million in revenue across all of our marketplaces and we expect to see rapid growth over the next months and years to follow.

Who Are We Looking For?

We are looking for a customer service representative/FBA VA to join the team and grow with us. He/she will be working part-time for 20 hours a week and must be willing to work on weekends. Ideally, he/she would work at night for 3 hours on weekdays and 2.5 hours on weekends. While this position starts with a part-time commitment, we are hoping to transition the CSR/VA to work full-time after a while.
He/she must match the following description:

Has experience in customer service and Amazon for at least a year;
Preferably willing to work on a night shift;
Must be able to work on weekends (3 hours on weekdays; 2.5 hours on weekends);
Has intermediate English writing skills, needs to be able to come across as a native speaker;
Has advanced knowledge in Microsoft Excel or Google Sheets;
Detail oriented when it comes to pulling numbers, data and compiling reports;
Is willing to continually learn on the job by staying on top of the latest strategies and promotional tactics;
Has a strong sense of accountability for each project;
Must be able to work with minimal supervision;
Stable Internet connection (Having a backup is a plus!)
A reliable laptop (Having a backup is a plus!)

What would the tasks be?

-Customer service - responding to messages from customers via email;
-Monitoring Amazon listings, addressing reviews and feedback;
-Creating FBA shipments;
-Filing for reimbursements;
-Occasionally documenting tasks, creating SOPs;
-Documenting various metrics on spreadsheets.

Why should you work for us?

-Working online frees you from the frustration of dealing with commute or traffic.
-You do not have to spend time getting ready in the morning. (Heck, you don’t even have to wake up that early anymore!)
-You have more time for yourself, friends, and family. This is because as soon as your work is done, you can get to your non-work related activities right away.
-You get to work in the place where you’re most comfortable in - your home.
-Apace EZ Solutions will be a company that will help you hone your existing skills and learn new things.

How to apply?

Congratulations for making it this far of this job posting! Interested? We’d love to hear from you. To send an application, please follow all of the instructions below:

-Click the Apply button on this post.
-Use the following as the subject of your message:
-[Application - Your Expected Salary] CSR and FBA VA - Your Full Name
For example: [Application - USD 250] CSR and FBA VA - Juan de la Cruz
-In your cover letter, talk about your experience and why you should be hired.
-Please don’t forget to include a link to your updated resume.
---------- e you!


Patricia G.