Helpdesk

We are looking for qualified/experienced Technical IT support who will be able to provide support and to help internal staff with IT related requests.

Must have:
• Experience in providing IT support
• Good customer skills (no ticketing system implemented)
• Excellent diagnostic and problem-solving skills
• In depth understanding of Dropbox, Office 365, time tracking systems, security, telephony, software systems
• Troubleshooting and resolving hardware/software issues
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field

The successful Technical IT must be able to handle multiple task and prioritize activities. Willing to work at least 20 hours per week and must be on-call.

Responsibilities:
• Be able to respond within 30 minutes of technical issues
• Be able to fix issues within 2 hours
• Be able to keep documents up to date
--- Produce a documentation (written form of IT concern resolution)
• Maintain up-time of 99%