Operations Manager

Seeking An Experienced Candidate for Operations Manager Role at a Shared Services Center

A fast-growing company seeks a talented, experienced and hard-working professional to lead the company’s Operations & Support team in the Philippines. Please read the description fully and only apply if you believe you fit our qualifications. This is a full-time role, requires a college degree, experience, and top-notch intellect, organizational skills, and determination.

The ideal candidate will mobilize and manage the Operations & Support team to meet business goals and objectives, while also motivating a high-quality, client-centric mindset.

Responsibilities:
- Develop and implement office systems and an equipment procurement strategy
- Grow and maintain office staff by recruiting, hiring and training new employees
- Design and implement office policies by establishing standards and procedures, analyzing results, and making necessary adjustments and improvements
- Oversee operations by scheduling and assigning employees, following up on work results
- Coach, manage, discipline and fire employees, as needed
- Maintain regular, clear, and open communication with upper management
- Communicate with clients and vendors, as needed
- Assist in the preparation of payroll and handle payroll-related administrative responsibilities
- Contribute to team effort and promote a client-centric mindset

Required Skills:
- Ability to train individuals toward goal achievement, while serving as a role model for others
- Excellent communication skills with internal staff, clients, suppliers & management
- A proactive mindset and problem-solving skills, including the ability to anticipate and address potential issues before they become problems
- Demonstrated ability to manage tight deadlines
- Impeccable organizational skills and proven ability to analyze and improve work processes
- Work well under pressure and excel in a fast-paced, ever-changing environment, while maintaining a productive, positive, and professional demeanor
- Previous experience in the language translation industry is a plus, but not required

We are considering multiple locations in the Philippines and will likely ask top candidates about their ability to relocate.

We give you the opportunity to join a fast-growing company as a leader and be part of a dynamic, exciting, and global team