ROCKSTAR Customer Success Representative

*IMPORTANT NOTE*
For your application to be considered, please read the whole job description.
Thank you for taking a look at our job posting!

OUR CORE VALUES
--Accountability- We all make mistakes; we own the mistakes we make and learn from them
--Growth - Personal, Industry. How are we moving ourselves and the people we serve forward?
--Innovation - How can we do this better or faster for the best outcome
--Team - We all need somebody to lean on at times.
--Do it now! - As we handle issues as they arise. We focus on fully finishing one task before moving to another.

Were NOT looking for We are looking for people who are goal and action-oriented, committed, and dedicated to learning. Who are coachable, and who will be here for the long term.

JOB DUTIES AND RESPONSIBILITIES
--As a Customer Success Rep, you will handle the following tasks.
--Answers incoming calls
--Make outbound calls as needed
--Resolve or assign help desk tickets within SLA time frames
--Make outbound calls as directed
--Handle all customer interactions in a polite and courteous manner
--Follow all processes, procedures, and policies as they pertain to tasks.
--Updating notes and tasks
--Other tasks as directed
--Solve customer issues following policy and procedure guidelines
--Handle inbound text and live chat messages.

STARTING COMPENSATION AND BENEFITS AND WORKING HOURS
--Pay is Weekly via Wise(formerly Transferwise) and we prefer to pay it directly to your E-Waller(GCash or Paymaya)
--While on Training - $400 USD/monthly PLUS Overtime Pay- Training lasts 2-4 weeks.
--Pass the training period and you'll be endorsed under Probation - $500 USD/monthly PLUS Overtime Pay - Probation can last up to 3 months depending on the CSR's performance evaluation.
--Pass the probationary period and you'll get the Regular Team Member's Rate of $150/week or $600 USD/monthly PLUS Overtime Pay.
--Weekday Shift 8:30 AM - 5:30 PM EST
--Rotational Saturday Shift 8:30 - 5:30 We rotate the Saturday shift between CSRs.
--If you know how to speak and write in Spanish, an additional Incentive will be provided.

POSITION REQUIREMENTS
--DSL/Fiber Internet connection - REQUIRED
--Desktop and/or Laptop PC - REQUIRED
--Backup Internet connection(Internet Data from your Smartphone will do) - REQUIRED
--Headset and webcam - REQUIRED
--Smartphone - REQUIRED

FOR YOUR APPLICATION TO BE PROCESSED, YOU MUST CLICK THE LINK TO OPEN THE FORM BELOW. YOU ARE EXPECTED TO READ THE FORM THOROUGHLY AND SUPPLY "ALL" ANSWERS AND PROVIDE "ALL" DOCUMENTS BEING REQUIRED ON EACH FIELDS.

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