Office Admin \ Customer Service Specialist

*This is a full-time position offering 42-55 hours per week job.
*The schedule is flexible, but we would prefer someone to work weekends (Saturday through Wednesday)
*Must be able to work 8am-7pm on weekdays and 8am-5pm on weekends.
**The candidate must not have other contracts or obligations with another company and should be fully focused on working on this job and this job only.

This is a per-hour job with performance bonuses. We offer bonuses based on:

1. % of Total Monthly Sales Growth.
2. # of Monthly New Sales Bookings.

We are a residential and commercial cleaning company in Dallas, Texas that works with residential customers (B2C) and commercial accounts (B2B). We are a growing company and looking for an Office Administrator\Customer Service Specialist that is fluent in English and Spanish (optional but preferred), has strong management, sales, and customer service skills.

We provide maid service with a variety of cleaning packages such as:

-Standard Cleaning Services (one-time or recurring)
-Deep-Cleaning Services
-Move-Out Cleaning
-Post-Construction\Renovation Cleanup
-Commercial (Office & Industrial)

We acquire customers via incoming phone calls, chat, and sometimes email. We also get a lot of online bookings (self-booked) that need to be assigned to our cleaning teams and on some occasions followed-up with customers to make sure we have all of the information correctly and to make sure we have an available team for them.

Which is why we are looking for someone who is a self-learner, motivated, and driven to grow with us. This is a long-term opportunity. You will be working closely with the managing partners and assisting them with:

Duties and responsibilities

-Answer direct phone calls from potential customers inquiring about services
-Provide potential customers with a variety of services and appointment scheduling.
-Schedule bookings with the drive and motivation to close the sale.
-Provide customer service to existing customers (scheduling, rescheduling, cancellations, complaints, following-up, etc).
-Assign bookings to available cleaning teams in our system.
-Send reminders to cleaning teams to update schedule, check-in, turn in their checklists, etc.
-Respond to leads that come in by email, live chat, and Yelp
-Effectively communicate with owners via Front, Slack, etc.
-Effectively communicate with cleaning crews out in the field.
-Adhere to company policies and procedures with customers.

Requirements:

-Customer service experience (2+ years of experience).
-Call center experience (2+ years of experience).
-Excellent multitasking skills.
-Excellent communication skills and follow-up with management.
-Excellent time-management skills and prioritizing tasks.
-Excellent personal skills and ability to sell to "warm leads".
-Excellent listener and a fast learner that can take direction and follow instructions.
-Analytical abilities and aptitude in problem-solving.
-Knowledge of office management systems and procedures (Front, G Suite, Tawk.to, Slack, Asana, etc).