Customer Support Specialist

The Company:

SpeedyBooker is an online travel business based near Bury St Edmunds, Suffolk, England, with exciting plans for the future.
We own and operate several major travel websites focusing on accommodation but also including visitor attractions and wedding venues. They include ---------- , ---------- , ---------- , ---------- and ---------- .
Our booking engine, internally developed over ten years, also powers third party partner websites.
Please see ---------- for more information.
The Position:

This is a new role within the company.
We have vendors (properties) and customers (bookers) in many countries around the world but currently only operate from the UK. We are now recruiting our first position in Asia with the aim of providing vendors and customers with out-of-hours support.
Whilst this is a home-working (or serviced office) position, in the future we aim to open an office in Manila/Quezon or the neighbouring areas and the successful candidate will be in a strong position to manage the team and the Asian office.
The Asian office will be responsible for global customer support, out of hours vendor support, and Asian and American sales.
This is therefore an exciting opportunity to play a rewarding, varied, and hands-on role with potential for future promotion.
You will work an average of 40 hours per week. We are looking for an individual who is willing to work at 4-6 hours a day at weekends (Saturdays and Sundays) and some UK Bank Holidays.
You will report to the Head of Sales & Support.
Responsibilities:

Support for properties on our websites, and customers making bookings, via email, instant chat, and over the phone. Training will be provided.
Updating our administration ---------- the future, possibly opening an office, recruiting and managing a team.
Benefits:

400,000-600,000 PHP Full Time Equivalent dependent on experience, plus performance bonus.
Opportunity to join at an early stage a fast growing and profitable online business with exciting growth plans for the future.
Opportunity for future leadership position.
The Candidate:

We will consider trainee candidates with no experience as well as more experienced candidates.

Requirements: this will suit you if you:

are fluent in written and verbal English, with high standards of grammar and spelling;
have basic computer skills including Microsoft Office;
can touch type a minimum 45 words per minute;
have a desk with a PC with high speed broadband access, where you could work free from distraction;
have an analytical mind with attention to detail and are highly organised;
are motivated and willing to go the extra mile to get a job done well, and the discipline to work remotely;
can envisage building a long-term career within the company;
are a positive person who will get on well with our team;
are excited by the chance to join an established and fast-growing ecommerce business.
Nice to have (not essential):

Degree/college level education;
Experience of remote customer support;
Experience of sales.
To Apply:

Please send CV and short covering letter explaining why you are interested in the role.
Job Type: Full-time