Social Media and Customer Service Pro

GENERAL DESCRIPTION:
We would like our VA to handle any and all communications from our Customers, that come from Social Media, Emails, and Amazon...

REQUIREMENTS:
General knowledge of Skin Care.
Knowledge of Amazon Seller Central
Knowledge of Social Media Platforms
Knowledge of Image editing to create Social Media Content (Can be something simple like Canva, Photoshop is a PLUS)
Copywriting is a PLUS

SOCIAL MEDIA:
Post on Instagram, Facebook, and Pinterest Daily, following a schedule given (Trello).
Ability to create engaging images (even videos) to post on the Social Media
Create Customer engagement, reply to customers comments and ---------- nning contests on Social Media (for example make them use a specific hashtag, and then we pick a winner)
Create out youTube channel and add any and all videos we will receive from influences and customers.
Growing following on all platforms

AMAZON SELLER CENTRAL:
Track new reviews for every product
Reply to all good reviews with a “thank you”
Reply to any bad reviews offering help to get this resolve, turning bad reviews into good reviews.
Responding to Product questions
Alerting us of any complaints that require edits in listings, or ingredients.
Creating Coupons

SOCIAL MEDIA INFLUENCERS:
Contact any possible influences, and collaborating with them to get photos and videos of the products being used. Repost those photos and videos on our social media. Keep backup (download) them for later use.

MANYCHAT:
Replying to customer questions, as needed.