Customer Service Agent

Job Descriptions:

Resolve customer inquiries and complaints via phone, sms, email, mail or social media
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Coordinate with dispatch team for redeliveries and concerns in delivery
Inform customers for changes in delivery, adjustments and replacements
Support the company's operations
Other tasks that may be required which would deem necessary in the fulfillment of the above duties.