Customer Service Supervisor

1. Basic customer service docking, complete the evaluation, screening and distribution of customer automatic consulting queues;
2. Able to gradually improve efficiency and self-grow through the on-job experience
3. Providing advice and answers to customers, forming a QA list/forming QA lists in the process of operation;
4. Make a good customer service and channel service through online communication channels, and form standardized service process;
5. Respond to users' needs and problems in time, and help users solve the problems encountered in the process of using the system efficiently.
6. Responsible for customer's visits and understanding of customer situation;
7. Have a good sense of service and work patiently and meticulously.

1. Bachelor degree or above; more than one year customer service experience, excellent customer relationship management skills, customer service or sales working experience is preferred
2. Advanced reading and communication skills, basic Mandarin communication skills preferred. Basic EXCEL and WORD operation skills;
3. Excellent expression ability, quick thinking, good sales skills;
4. Strong sense of service and responsible, enthusiasm, patience, and ability to work under pressure
5. Positive thinking and challenge-taking character, strong sense of objective and team spirit.