Lead HTML Expert -- Makati or Bulacan office

The Lead HTML Expert involves client (US based) interaction and very friendly customer service orientation. Excellent in evaluating the document conversion timing (very crucial in the processing of the document) and prioritizing work flow.

Responsibilities

Core Competencies:
• Should be an expert in HTML and Dreamweaver
• Working knowledge of Adobe Acrobat, Illustrator and Photoshop
• Create/extract images from the PDF and save as JPG
• Advanced level in Microsoft Word 2010, Excel 2010 and PowerPoint
• Convert/format documents from other software applications to HTML format utilizing client standards and formats
• Responsible for the overall completion of all the jobs under the shift
• Ensure proper workflow procedures are followed e.g. processing of jobs
• Maintain thorough knowledge of all the software needed to process the jobs
• Process documents accurately and in a timely manner and deliver the job on or before the agreed TAT.
• Work closely with supervisor/co-workers to determine the best means of prioritizing work flow.
• Work accurately and quickly, minimizing errors.
• Assist client with software-related questions if the need arise
• Provide timely and accurate document processing support utilizing client standards and formats
• Works well under pressure
• Roles and Responsibilities (not limited to above)

Customer Service
• Assure highest customer satisfaction in quality and communication
• Possess exceptional communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers.
• Maintain composure and professional demeanor under pressure

Should be willing to undergo remote/online training.

Requirements:
• Candidate must possess Bachelor’s/College Degree preferably in Computer Science/Information Technology or Equivalent. Newly graduates welcome to apply.
• Prior document processing experience in a team environment is an advantage
• Adapt to and work effectively and efficiently both individually and within a group
• Ability to produce accurate work product
• Ability to work in a fast-paced environment and effectively meet tight deadlines
• Excellent customer service via phone and email to a US based clients
• Flexibility to work overtime
• Should be trustworthy and reliable

Skills:
• Excellent Interpersonal and organizational skill
• Flexibility in shift time (1st, 2nd, and/or 3rd) as well as with weekend and holidays
• Typing 75 wpm
• Advanced skills in Word, Excel, and PowerPoint
• Intermediate skills in Adobe Acrobat, Adobe Photoshop and Illustrator
• Working knowledge of windows applications, including e-mail and document management systems



***Please attach your resume and desired salary if you are qualified. We will contact you for an interview***