Customer Support Representative & Assistant for E-commerce

Hello,

We are a fast-growing and highly professional high-ticket e-commerce company.
We currently have a job position open for 1 e-commerce store and this will soon expand to 2-3 stores within the next 2-4 months.

We are not a general low price drop shipping website and we are not looking for someone who only has experience with dealing with these type of stores.

We are working with multiple manufacturers across the united states and selling products with average product price being $2,000.
We currently get around 25 high priced orders a month and averaging 1-2 inquiries a day so we need someone to handle the increased workload that will happen in the following months.

Besides the regular hourly rate, there will be commission based work for an additional opportunity for a bigger salary and there is a potential of a yearly bonus if you are one of the top performers.
We also have a book club which you can join where you can choose or receive 1 book a quarter to further your personal and professional growth.

We have high standards of behavior, look out for each other and make sure we are constantly growing as individuals since we believe in that the desire and commitment for constant growth made us much more successful and happier individuals within the company.
Good enough is the enemy of the best and we are looking for people who can finish things on their own, are creative, want to grow and understand the importance of GETTING THINGS DONE ON TIME WITH HIGH QUALITY.

Who we are not looking for:
- Someone who is NOT serious and NOT committed to the work
- Someone who cannot independently problem solve
- Someone who is not completely serious about getting a position in the company where they plan to stay for the next 5-10+ years
- Someone who is just looking for a regular 9-5 job and looking to put in the medium effort
- Someone who is not willing to learn and grow and become better

Who we are looking for:
- Someone who is COMMITTED
- Someone who is highly organized and has great independent problem-solving skills/you can solve things on your own
- Someone who is looking for more than a job; a sense of belonging within the company where you’ll be able to be better on a professional but also a personal level
- Someone who has the desire to learn and grow
- Someone with a great amount of experience and perfect English speaking level
- Someone who can bring their own ideas to the table and offer solutions for growth of the website

Your 3 Main Responsibilities
- Answering Customers
- Processing Orders
- Calling new Potential Suppliers with the Script Provided

We need an enthusiastic intelligent individual who can listen to customer service issues and then offer a unique and innovative solution to each problem even though most of the answers are already recorded in our customer support document. The successful candidate for this role will have a strong command of the customer service, shipping logistics and will be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

We need a highly organized and efficient shipping logistics manager to take over the shipping and receiving components of our operation. The successful candidate will handle scheduling an order pick, making sure they are delivered and handling any damaged or return issues.

We need an overall assistant who can create standard operating procedures, call new potential suppliers and can finish project with successful completion on their own.

Customer Support & Logistics Manager Responsibilities:

- Answering incoming customer inquiries regarding service and product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every potential customer and learning the sales script.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recording Sales
- Must be available to work occasional holidays and weekends
- Excellent verbal and written communication skills
- Build and maintain professional relationships with the manufacturers
- Recording customer support situations or questions that come up.
- Being highly organized and aware when it comes to setting up and tracking shipments.
- Very occasionally managing the website making sure that the website is functional and all products are approved

If you express the desire to learn new things and take on more responsibility then your responsibilities will include:
- SEO Research
- Posting on Social Media
- Contributing to our Facebook Group.
- Potential to work on Amazon for another business

When applying for the job please state your favorite color.

?The beginning of the employment will start slow but there is a career path to follow and regular feedback so if you want to move up the ladder we’ll be happy enable that. There will be introductory training with recorded videos and we have standard operating procedures and a workflow model established so you can learn things as soon as possible and are in the position to win to get to know the system and the operation.

Please fill out the following questionnaire if interested: ---------- ?

Thank you for taking the time.

Regards,
Sandro P.