Full Time Customer Service Representative Needed

Customer Support Experts needed to join a fast-growing E-Commerce company working in the pet industry.

We are looking for an experienced freelancer to join our team working in our customer service team, helping customers by answering their queries about products, shipping, and order updates, as well as handling complaints. We're looking for someone who has multiple years' experience in working with an E-Commerce company selling products online. You need to be familiar with common queries such as 'where is my order?', 'how long will my order take?' etc.

We're looking for someone who is quick to learn new things, is adaptable, is dependable and reliable, and above all is a team player who is always keen to help the customer in the best way they possibly can.

Please describe to me the following:

• One occasion where you have had to deal with an angry customer and how you solved the situation
• One occasion where your manager/team leader was unavailable and so you have to think on your feet and use your initiative.
• Let me know the biggest challenge you face in customer service roles
• Let me know what you enjoy most about customer service roles

Please also take a look at the list of tools and services we use in our daily work and let me know if you have any experience with any of them:
• Shopify
• Gorgias
• Slack
• Trello
• Google Drive

I'm also interested to know if you have any specific experience working as Customer Service for an E-Commerce company that sells products online, and if so, what are the most common queries you dealt with in this job?

Finally, please let me know your current availability including any other contract you are working on for other companies, as well as the days and times you are available.

Thank you,
Adam Reed