PRODUCTION AND DESIGN COORDINATOR

PRODUCTION AND DESIGN COORDINATOR, PARTNER PROGRAM

Overview
The Partner Program Program Production and Design Coordinator sits within the BioPak Marketing Department, reporting to the Marketing Director. The key function of this position is to support the Sales Team to promote our brand to top tier customers with the timely creation of new business pitches, marketing documents and collateral. The role requires expert project management skills and design skills in Indesign. Creative is largely set by the Creative Director, this role will be adapting content for specific customers. You will be supported by the design team but Indesign skills are a must.

The service comprises two main areas:

INTERNAL: Managing the timely creation of engaging, business-winning presentations for BioPak’s External Sales team to pitch to potential customers. There is a large production management side of the role – all internal processes and systems must be followed. This role will handle all external third parties, such as printers and equipment suppliers, for work produced for our customers. Excellent Indesign and time management skills are required. Ownership of your own workload and responsibilities is key.

EXTERNAL: To assist in providing full-service marketing expertise to our sales team and all customers. Our goal is to make it easy for them to sell BioPak. This is a key, value-adding benefit for customers working with ---------- is a source of competitive advantage and a way of maintaining loyalty from our customers. There will be a small level of customer service via email but this is not the primary function of this role.

Key Responsibilities

- Liaise with BioPak creative team designers and copywriters to drive projects to completion within set timescales
- You will be expected to tailor existing proposals and marketing document to specific customer requirements
- Project manage the planning, scheduling and delivery of all co-branded marketing requests (Flyers, Posters, Carbon certificates, Online banners, Pull up banners, Shelving units, Van graphics, T-shirts, New Business Presentations)
- Control the New Distributor Starter Kit / Onboarding – “Do you have everything you need?”
- Manage the ---------- inbox, ensuring a high level of customer care and that timely response rates are upheld
- Load all requests and create Sales Orders in our ERP platform in a timely and accurate manner
- Dispatch artwork to print or purchase requested items, taking care to manage communications with all parties
- Develop and improve systems within this function as appropriate
- This role will cover requests from BioPak’s AUS, NZ and SINGAPORE businesses

Qualities of the right candidate
- Someone who understands the BioPak business and why we exist.
- A diligent, responsive and professional attitude is key – with a ‘customer first’ mindset.
- The Partner Program Coordinator should act as a sales and marketing consultant to customers, in order to develop BioPak as - a trusted long-term partner. Building close, lasting relationships with customers, as well as co-workers, is central to the role.
- While a strong support network is provided, the role requires someone who can work under own initiative and autonomously.

Other accountabilities include:
- Ensure BioPak’s excellent reputation for partner and customer support is upheld at all times
- Develop and apply systems and processes to make the partner program more efficient and effective.
- Respond to enquiries and all email to ---------- in good time
- Assist in the development of best-in-class sales documentation, including presentations, product/service guides and other supporting documents.
- General client relationship management, customer care and issue resolution.
- In the discharge of your duties, you will also be expected to:
- Exercise such powers, conform to, observe and comply with, all lawful resolutions, regulations, instructions and directions from time to time made by or given by the Company;
- Well and faithfully serve the Company and use your best endeavours to promote the interests of the Company;
- Unless prevented by ill health or accident and except during public holidays or other periods of permitted leave and as otherwise provided in this letter devote the whole of your time and attention and skills during business hours, or when reasonably required outside business hours, to the business and affairs of the ---------- pany Background
BioPak manufactures and sells environmentally responsible, sustainable food service packaging. We are an environmental company, a supply chain partner. We are also a brand, with equity and credibility in the marketplace.
BioPak is an industry leader for service levels and customer responsiveness and this success has led to significant growth since inception. This, coupled with aggressive expansion plans for ---------- , is driving the need to recruit a best-in-class BDM.
This is a key role at BioPak, with direct access to all parts of the ---------- is an exciting, career-making opportunity for the right candidate with significant career development opportunities available.


**Please send an email to ---------- with your resume for consideration. We are looking forward to hearing from you! **