Lead Trainer - Office Based

-To create an excellent first impression to all new joiners to the team
-Responsible for conducting pre-process and process training for new hires and tenured employees
-Maintain a record of Quality and Training numbers
-Evaluates the trainees performance based on their competencies
-Deliver and facilitate process training, performs audit, and call monitoring
-Develop alternative training methods if anticipations are not met
-Monitor, evaluate, and record training activities to evaluate training effectiveness
-Maintain attrition and training yield as per process guideline
-Document process training, activities, reports, and trackers
-Generate and maintain regular reports pertaining to class and its progress
-Conduct regular audits to check training effectiveness
-Create processes and training modules
-Other related duties may be assigned, as requested and may be required as a support member to operations