Happiness Engineer

1. Handle level1 support for our three brands for all 7 days a week: We have an online chat system, so customer tickets comes a day during 8p.m. to 8a.m.(IST) time zone. It wont be all 12 hours online necessarily, only when customer approach that time you need to reply them. The response time should be within 10-15 mins or less than that.All customer tickets need to be answered.
2. Call customers and take their feedback, give one-on-one demo, answer sales questions.
3. On-going miscellaneous tasks: Doing research, searching candidates on Fiverr or on other freelancing sites as and when we require, updating documentation page etc.