IT SPECIALIST

• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the companies needs.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet .
• Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• Deploying new hardware, evaluating new software & security risks.
• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Linux Ubuntu Microsoft Office up to Office 365.
• Setting up Audio/Video Events for staff.
• Performs basic printer support & troubleshooting.
• Performs basic network connectivity troubleshooting



Skills Summary:
• Windows NT, XP, Vista, Windows7, Windows 8 , Ubuntu
• LAN/WAN technology
• Windows Server 2003/2008/2013
• Active Directory and Exchange 2003/2007/2010
• MS Office 2003/2007/2010
• DNS, DHC, WLAN, VPN
• Office 365
• Adobe applications( Photoshop)
• Vicidial / goautodial
• PF Sense Server