Customer Support Representative Needed! - Excellent Verbal & Written English Is a Must!

Hello,

Thanks for visiting our job ad! We’re looking to bring on one new face to our expanding Customer Support department.

Whilst this is a remote job, wherein you work from the comfort of your home. We’re looking to hire in Manila only. For the first two weeks – we would like to offer training in person, thereafter you can work at home in your pajamas!

As a backstory, we have been around for over 10+ years! We work with Real Estate agents across the United States of America and Canada to help them better market themselves in a hyper competitive market. Our current product consists of 14 different book topics each with hundreds of covers to choose from.

A Realtor can pay a monthly or annual fee to own the licensing rights to the books and we will print and ship it directly to their door-step. Cool right!?

Tasks & Responsibilities (Included but not limited to)
- In & Outbound Email Support
- In & Outbound Phone Support
- In & Outbound Live Chat Support

Our primary objective day-over-day is to make sure all engagements are handled with the utmost care and professionalism.

Some of the tools we use:
- Hubspot
- Infusionsoft
- Magento
- Aircall
- Asana

Salary & Hours of Operation:
- Monday – Friday – 12 PM – 9 PM EST
- Weekly Pay via PayPal
- Rate: 40,000-44,000 Per Month
( ---------- per hour)
- 2 – 15-minute paid breaks daily with a (not paid) 1-hour lunch break.

Qualification’s Needed:
- Prior Phone, Email, and Live Chat support experience. You will be handling a large number of tickets and need to be well experienced with a large workload.
- Experience using Google Suite. E.g Google Docs and Google Spreadsheets.
- Must have a ***EXCELLENT*** command on verbal and written English.
- Stable Broadband Internet Connection.
- Ability to do multiple tasks simultaneously.
- A peaceful, clean and quiet working environment.
- Your own Laptop/Desktop w/ an external microphone.
- Willingness to learn and listen.
- *If you have references from past employers it would be preferred but not required*

So how do I apply? Here is how!
1. Record 2 voice clips:
1.1 Thank you for calling, my name is _____ and how may I assist you today?
1.2 Tell me your name, one of your hobbies and what stands out about this job post?
2. Send an email to Zakkary at smart agents dot com and make the subject ‘I want to try the Customer Support Role’
3. Include the two voice clips and your resume.

Please be patient after applying, even if you are not considered for the position, I will still reach to you and let you know.