Airbnb Customer Service | Chicago Mgt Co. | Full- Time

Hostly is a Chicago-based start up company specializing in Airbnb Property Management.

As the founder of a small business / start up company, there are many tasks that I need to hand-off to someone else and be able to execute them accordingly.

My main pain points are the following:

- Guest Communication/Checking guests in dealing with issues

- Updating the listing/pricing etc

- Coordinate cleaning ladies / dealing with cleaning ladies issues


My requirements are:

- Must have great communication / customer service skills in dealing with Airbnb guests

- Must have experience working home-based

- Must have up-to-date and reliable technology (phone, laptop, internet, ---------- EXCUSES)

- Must be able to respond to Airbnb requests throughout the entire day/night

- Must have above average skills in MS Office / G Suite

I need someone that is excited to be part of a start-up team and be able to contribute to the company's growth. I need someone who has a passion to help customers in a level that will result to a great customer experience.

When applying, please use the subject: "Hostly Operations Virtual Assistant" and answer the pre-qualifying questions below. Also include the link to your updated CV. Applications showing different subject and no link to CV will not be reviewed.

1. Tell us about your experience as Airbnb customer service specialist?
2. How long have you been working as Airbnb customer service specialist?
3. Can you start asap?
4. Are you amenable too work on a graveyard or shifting schedule?

GOOD LUCK!