Highly Trained Customer Care Team Lead Wanted!

We are looking for a new Customer Care Officer to join our growing company.

We are a digital publishing company producing Personal Development products on Clickbank. Our main customers are based in the US, UK, Canada, Australia and New Zealand.

Our daily volumes are around 50 tickets+ a day and we have 2 support officers.

We are looking for highly qualified candidates who have experience and characteristics below.

1. You must LOVE customer service and helping others with patience.
2. You fix problems for customers any way you can and you are highly resourceful.
3. You have been officially trained in customer support and have real-life applicable support experience.
4. You are a team lead and have worked with systems, processes, and reports online. You can design systems and provide support and reporting structure in a small business.
5. You have worked with digital publishers or online companies in the past and understand the operations of the company.
6. You are very fast, have a sense of urgency and are self-reliant. You have consistently outperformed your peers in previous customer support roles.
7. You are a confident leader and can improve customer support operations in any company.
8. Your business level English is high and you can craft personalized emails to customers and resolve issues.

Job Description:
- Customer Support via Email (Daily).
- Customer Support Metrics Review, Reporting and Improvement Suggestions (Weekly).
- Managing Customer Support Officers and Supervising work.
- Creating Documentations and Process for Customer Support.
- Creating Measurable Systems for Support Excellence.

This will be a permanent position but there will be a 1 month part-time trial period to see if you are a good fit within the organization.

If you believe you are the perfect fit this job please put in "that's me pedro" in your application.