Collection Supervisor

RESPONSIBILITIES AND DUTIES:
- Supervise the collection floor
- Review collectors number of calls, daily/weekly/monthly goals, and overall performance
- Enforce the collection workflow and meet or exceed company's monthly goal
- Answer and claims/disputes/complaints against FCRA, FDCPA, TCPA, HIPAA, and state collection laws
- Experience collection on consumer, commercial, medical,and legal/judgment accounts
- Ability to communicate professionally with debtors, clients and attorneys
- Flexible hours by occasionally working late weeknights and or/weekends
QUALIFICATIONS AND SKILLS:
- Minimum 5 years experience in collection supervision
- Proficient use of Microsoft Office (Excel, Word, Outlook, etc.)
- Excellent communication skills (written and oral)
- Have great negotiation skills and be a critical thinker/problem solver
- Full knowledge of FCRA, FDCPA, HIPAA, TCPA and state collection laws

The Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681, U.S Federal Government Legislation enacted to promote the accuracy, fairness, and privacy of consumer information contact.

The Fair Debt Collection Practices Act (FDCPA) is a section of the consumer credit protection act that aims to promote fairness in the collection of consumer debts and provide a way.

The TCPA (Telephone Consumer Protection Act) is a federal statute enacted in 1991 designed to safeguard consumer privacy. This legislation restricts telemarketing communication.
- Typing speed is 45 wpm

Please submit your resume if interested (only serious candidates need apply) at ----------